:root{
  --blue-900:#061229;
  --blue-800:#0a1c3d;
  --blue-700:#0f2a5c;
  --blue-500:#1a56db;
  --blue-400:#3b82f6;
  --cyan-400:#22d3ee;
  --ink:#0b1220;
  --ink-soft:#4b5768;
  --paper:#ffffff;
  --paper-soft:#f4f7fb;
  --border:#e3e8f0;
  --radius:14px;
  --shadow-sm:0 2px 8px rgba(10,28,61,.06);
  --shadow-md:0 12px 32px rgba(10,28,61,.10);
}
*,*::before,*::after{box-sizing:border-box}
body{
  margin:0;font-family:'Inter',system-ui,-apple-system,Segoe UI,Roboto,sans-serif;
  color:var(--ink);background:var(--paper-soft);
}
a{color:inherit;text-decoration:none}
h1{margin:0}
p{margin:0}

/* ===== Login ===== */
.login-body{
  min-height:100vh;display:flex;align-items:center;justify-content:center;
  background:radial-gradient(120% 120% at 20% -10%,var(--blue-700) 0%,var(--blue-900) 60%);
  padding:1.5rem;
}
.login-card{
  width:100%;max-width:380px;background:var(--paper);border-radius:var(--radius);
  box-shadow:0 30px 70px rgba(0,0,0,.35);padding:2.5rem 2.2rem;text-align:center;
}
.login-logo{width:68px;height:68px;object-fit:contain;margin-bottom:1rem}
.login-card h1{font-size:1.35rem;font-weight:800;margin-bottom:.4rem}
.login-sub{font-size:.88rem;color:var(--ink-soft);margin-bottom:1.6rem}
.login-error{
  background:rgba(220,38,38,.08);color:#dc2626;border:1px solid rgba(220,38,38,.25);
  border-radius:10px;padding:.7rem 1rem;font-size:.85rem;margin-bottom:1.2rem;
}
.form-row{margin-bottom:1.1rem;text-align:left;display:flex;flex-direction:column;gap:.4rem}
.form-row label{font-size:.85rem;font-weight:600}
.form-row input{
  border:1.5px solid var(--border);border-radius:10px;padding:.75rem .9rem;
  font-family:inherit;font-size:.94rem;background:var(--paper-soft);
}
.form-row input:focus{outline:none;border-color:var(--blue-500);box-shadow:0 0 0 4px rgba(26,86,219,.12);background:#fff}
.btn{display:inline-flex;align-items:center;justify-content:center;padding:.85rem 1.4rem;border-radius:999px;font-weight:700;font-size:.95rem;border:none;cursor:pointer}
.btn-primary{background:var(--blue-500);color:#fff}
.btn-primary:hover{background:var(--blue-400)}
.btn-block{width:100%}

/* ===== Admin shell ===== */
.admin-header{background:var(--blue-900);padding:1rem 0;position:sticky;top:0;z-index:10}
.admin-header-inner{
  max-width:1100px;margin:0 auto;padding:0 1.5rem;
  display:flex;align-items:center;justify-content:space-between;
}
.admin-brand{display:flex;align-items:center;gap:.7rem;color:#fff;font-weight:800}
.admin-brand img{width:34px;height:34px;object-fit:contain;background:#fff;border-radius:50%;padding:3px}
.admin-nav{display:flex;align-items:center;gap:1.6rem}
.admin-nav a{color:#9db2d6;font-size:.9rem;font-weight:600}
.admin-nav a:hover{color:#fff}
.admin-nav a.active{color:#fff;border-bottom:2px solid var(--blue-400);padding-bottom:.3rem}
.admin-user{display:flex;align-items:center;gap:1rem;color:#c6d2e8;font-size:.88rem}
.btn-logout{background:rgba(255,255,255,.1);color:#fff;padding:.5rem 1rem;border-radius:999px;font-size:.82rem;font-weight:600}
.btn-logout:hover{background:rgba(255,255,255,.18)}

.admin-main{max-width:1100px;margin:0 auto;padding:2rem 1.5rem 4rem}

.page-head{margin-bottom:1.8rem}
.page-head h1{font-size:1.5rem;font-weight:800;margin-bottom:.3rem}
.page-head p{color:var(--ink-soft);font-size:.92rem}

.alert{border-radius:10px;padding:.8rem 1.1rem;font-size:.88rem;margin-bottom:1.4rem}
.alert-error{background:rgba(220,38,38,.08);color:#dc2626;border:1px solid rgba(220,38,38,.25)}
.alert-ok{background:rgba(22,163,74,.08);color:#16a34a;border:1px solid rgba(22,163,74,.25)}

.panel-grid{display:grid;grid-template-columns:.85fr 1.15fr;gap:1.5rem;align-items:start}
.panel-box{background:var(--paper);border:1px solid var(--border);border-radius:var(--radius);padding:1.6rem;box-shadow:var(--shadow-sm)}
.panel-box h2{font-size:1.05rem;font-weight:800;margin-bottom:1.2rem}

.user-list{display:flex;flex-direction:column;gap:.9rem}
.user-row{
  display:flex;align-items:center;justify-content:space-between;gap:1rem;
  padding:.9rem 1rem;border:1px solid var(--border);border-radius:10px;
}
.user-row strong{font-size:.92rem;margin-right:.5rem}
.user-handle{font-size:.82rem;color:var(--ink-soft);margin-right:.6rem}
.user-you{font-size:.8rem;color:var(--ink-soft);font-weight:600}
.badge-rol-admin{background:rgba(26,86,219,.12);color:var(--blue-500)}
.badge-rol-agente{background:rgba(107,114,128,.12);color:#4b5563}
.btn-delete{
  background:none;border:1px solid rgba(220,38,38,.3);color:#dc2626;
  padding:.4rem .8rem;border-radius:8px;font-size:.8rem;font-weight:600;cursor:pointer;
}
.btn-delete:hover{background:rgba(220,38,38,.08)}

@media (max-width:760px){
  .panel-grid{grid-template-columns:1fr}
}

.stat-cards{display:grid;grid-template-columns:repeat(5,1fr);gap:.9rem;margin-bottom:2rem}
.stat-card{
  background:var(--paper);border:2px solid var(--border);border-radius:12px;
  padding:1rem;display:flex;flex-direction:column;gap:.2rem;transition:border-color .2s ease, transform .2s ease;
}
.stat-card:hover{transform:translateY(-2px)}
.stat-card strong{font-size:1.6rem;font-weight:800}
.stat-card span{font-size:.78rem;color:var(--ink-soft);font-weight:600;text-transform:uppercase;letter-spacing:.03em}
.stat-card.active{border-color:var(--blue-500)}
.stat-abierto strong{color:#dc2626}
.stat-en_proceso strong{color:#d97706}
.stat-resuelto strong{color:#16a34a}
.stat-cerrado strong{color:#6b7280}

.empty-state{text-align:center;color:var(--ink-soft);padding:3rem 0}

.tickets-list{display:flex;flex-direction:column;gap:1rem}
.ticket-card{
  background:var(--paper);border:1px solid var(--border);border-radius:var(--radius);
  padding:1.4rem 1.6rem;box-shadow:var(--shadow-sm);
}
.ticket-top{display:flex;align-items:center;justify-content:space-between;margin-bottom:.8rem}
.ticket-id{display:flex;align-items:center;gap:.7rem}
.folio{font-family:'Courier New',monospace;font-weight:800;font-size:1rem;color:var(--blue-500)}
.ticket-date{font-size:.8rem;color:var(--ink-soft)}

.badge{font-size:.7rem;font-weight:700;padding:.25rem .65rem;border-radius:999px;text-transform:uppercase;letter-spacing:.03em}
.badge-prioridad-baja{background:rgba(107,114,128,.12);color:#4b5563}
.badge-prioridad-media{background:rgba(26,86,219,.12);color:var(--blue-500)}
.badge-prioridad-alta{background:rgba(217,119,6,.12);color:#d97706}
.badge-prioridad-urgente{background:rgba(220,38,38,.12);color:#dc2626}

.ticket-body{margin-bottom:1rem}
.ticket-msg{font-size:.95rem;line-height:1.6;color:var(--ink)}

.ticket-meta{display:flex;flex-wrap:wrap;gap:1.2rem;font-size:.85rem;color:var(--ink-soft);margin-bottom:1.1rem;padding-bottom:1.1rem;border-bottom:1px solid var(--border)}
.ticket-meta a:hover{color:var(--blue-500)}

.ticket-actions{display:flex;align-items:center;gap:.7rem;flex-wrap:wrap}
.ticket-actions label{font-size:.85rem;font-weight:600;color:var(--ink-soft)}
.estado-select{
  border:1.5px solid var(--border);border-radius:8px;padding:.5rem .8rem;
  font-family:inherit;font-size:.88rem;background:var(--paper-soft);cursor:pointer;
}
.save-indicator{font-size:.8rem;font-weight:600}
.save-ok{color:#16a34a}
.save-error{color:#dc2626}

@media (max-width:760px){
  .stat-cards{grid-template-columns:repeat(2,1fr)}
  .admin-user span{display:none}
}